CardioZoneTreadmills.com Policies, Shipping and Delivery Information

Shipping and Delivery Info | Assembly Info

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If you have placed your order on eBay, please make payment as soon as possible, detailed payment instructions are provided in the eBay descriptions, you should be able to make payment before you click on "Buy it Now" and immediately after. Please remember that when you click on "Buy it Now" on eBay, you have purchased and are entering into a contract to pay for the item.
Any canceled order with no fault of our own after your order and payment is processed and prior to shipment is subject to a 3.5% cancellation fee. Any canceled or returned order after the order is shipped and prior to delivery is subject to the actual shipping cost paid to the shipping company and any shipping cost to return the product, and a processing fee of 3.5% of the total price, these costs would be deducted from your refund. If you are unsatisfied with the item after receiving and trying out the item, within 30 days after delivery, you can request a return and we will issue a refund of the purchase price minus the actual shipping cost, click here for more 30 Day Money Back Guarantee details. Our money back guarantee shows you how confident we are that you will love our fitness equipment and not want to return it because the equipment is great and everybody is always happy with it. Customer is responsible for all the actual shipping cost which would be deducted from your refund. Returns and refunds must be requested within 30 days of delivery, all sales are final 30 days after delivery.
On very rare occasions, a product may require service adjustments upon receipt of the product or during the initial month(s) of ownership during the "break-in" period. You will be provided with unlimited FREE in-home service for up to one full year to rectify any such service issues on ALL products that include a manufacturer's one year in-home labor warranty. If parts are required, new replacement parts will be shipped to customer FREE of charge. If service related issues from manufacturer are pending or being processed, customer agrees to cooperate in the scheduling of service under the manufacturer's warranty. Therefore, such service adjustments or delays which are out of our direct control are not grounds for cancellation or return of a product, a return can not be authorized for these reasons. Although it is unlikely, a product may require more than one service call to the manufacturer to resolve a parts or service matter. On these rare occasions, your patience would always be greatly appreciated, the manufacturer always works hard to resolve all issues as soon as possible. Customer agrees that the aforementioned circumstances are not grounds for requesting a return or refund.
All our fitness products and eBay descriptions are described, pictured, and all information provided to you is as best to our Knowledge. We try our very best to describe each item as best to our knowledge. Please remember we are human and a mistake or misprint is not impossible to happen, but we try our very best to make sure everything is advertised correctly and we are confident everything is always advertised correctly. Product features and specs are subject to change by the manufacturer.
Please, buy responsibly. Please do not buy this item on eBay if you are not ready to make payment immediately after buying. We do not like to leave negative feedback, but for Non-paying eBay buyers who cause us to pay large eBay final value fees and cost us time & money, we will consider.
When you buy this item on eBay or our website, you are agreeing to every policy clearly mentioned in the auction and on this page. All sales are final 30 days after your item has been delivered, all Warranties will still apply.
Virtually every product on our site that is sold to both residential and non residential settings shall automatically receive a Free lifetime extended warranty upgrade valued at $500 as stated on our website. To achieve our industry leading low prices, we anticipate that a large percentage of orders are sold to consumers for residential use. In these settings, most new products come with a one year labor warranty (see manufacturer's warranty document that comes with product for specific coverage). Additionally, there are varying manufacturer part warranties up to Lifetime coverage. Naturally, if a product is used in a commercial setting, it will be subjected to greater wear and tear, and possibly abuse, and therefore, our reduced sale prices for equipment sold to non residential settings do not include a labor and part warranty. We do not build a large cost buffer into our prices to cover future commercial service like other fitness companies. If we did this, customers would be paying up to twice the prices we offer which are the case with other fitness companies. As an added convenience, CardioZone offers parts at reduced prices for all of our valued customers. Standard manufacturers warranty and any added warranty coverage is non transferable and is valid for the original owner only.

Lifetime Warranty Coverage
Parts must be properly installed and used to qualify for replacement. And parts damaged due to neglect or other causes are not covered. Parts Coverage: Treadmills - Main Drive Motor, All Frame & Welds and the Deck underneath the belt. Ellipticals - Electro Magnetic Brake, Flywheel, all Frame and Welds and the Pedals. Exercise Bikes - Electro Magnetic Brake, Flywheel, all Frame and Welds, Cranks and Pedals. Home Gyms - All Frame and Welds, Cables and Pulley's and the Upholstery.

For all parts covered under lifetime warranty, customer will be shipped replacement part(s) and is required to return the defective part within 14 days. If part is not returned within 14 days, customer will be charged the cost of the part plus shipping. Customer must provide credit card info when reporting lifetime warranty part requests which will only be used if defective part is not returned or does not qualify under the warranty coverage. If any product or part is damaged due to a lack of or improper maintenance, such item(s) will not be covered under warranty. It is important to save your invoice for future reference as this is your proof for warranty coverage.

	More Policies and

Our orders are shipped from the warehouse in California. We can also accept pick-ups at both locations, please Contact us for details. Some time is needed for the all our orders to be processed and arranged for pickup, orders are picked up by a freight truck in large quantities, therefore all our orders are picked up from the warehouse usually once or twice a week.
Your order will be shipped and delivered via one of our trusted freight carriers. Your equipment is carefully packed and inspected prior to shipment. Please remember, it is very important that you carefully inspect your purchase as soon as you receive it, although highly unlikely, damage during shipping is not impossible to happen especially with large and heavy shipments. The delivery person will need you to sign for receiving your shipment. On very rare occasions, a product may be scratched or damaged during shipping. Before you sign for your shipment, please be sure to inspect your product and its parts thoroughly, and sign for any items that are missing or potentially damaged. If the shipping carton, box or pallet is damaged in any way, please indicate the damage on the delivery receipt. For example, "Box is crushed", "Box has a hole in it" or "Pallet is broken". Since parts are interchangeable, any damaged part can be replaced with a factory original new part when freight delivery receipt is properly noted. Customer agrees to adhere to freight carriers freight claim protocol and customer agrees to cooperate with such policies to facilitate the processing of the claim. Should labor be required to change a part, customer will receive FREE in-home service. Regardless of missing items or potentially damaged items, in any case please do not "refuse" shipment. Refusing shipment leaves you responsible for any other shipment fees by the shipping company to have your shipment re-delivered, returned or replaced. When you accept delivery and note on the delivery receipt missing and/or damaged items, you are guaranteed 100% product repair and/or replacement in a timely fashion. If you discover ANY KIND of damage after you open your package that was not noted on the delivery receipt, you must notify the freight carrier immediately of the concealed damage in order to have a valid claim, please contact them within 48 hours, not to exceed 15 calendar days, and request a "concealed freight damage inspection." If a customer relocates a product to a different location than the delivery address on the bill of lading, prior to a "concealed freight damage inspection," freight company will not accept responsibility for freight damage and customer shall nullify their rights to a freight damage claim. All proceeds from a given freight claim would be refunded directly to customer. If customer refuses delivery due to excessive freight damage, it is understood that we shall have the right to re-ship the identical product at no additional cost to customer if we decide that to be the best decision, using the same or a different carrier at our discretion.. We are not responsible for damaged shipments that are not signed for as damaged upon arrival or concealed damaged shipments where the consignee did not notify the freight carrier within 15 days of delivery receipt. Please be sure to also save the carton and all packing materials your product arrives in.
On very rare occasions, a product may require service adjustments upon receipt of the product or during the initial month(s) of ownership during the "break-in" period. You will be provided with unlimited FREE in-home service for up to one full year to rectify any such service issues on ALL products that include a manufacturer's one year in-home labor warranty. If parts are required, new replacement parts will be shipped to customer FREE of charge. If service related issues from manufacturer are pending or being processed, customer agrees to cooperate in the scheduling of service under the manufacturer's warranty. Therefore, such service adjustments or delays which are out of our direct control are not grounds for cancellation or return of a product, a return can not be authorized for these reasons. Although it is unlikely, a product may require more than one service call to the manufacturer to resolve a parts or service matter. On these rare occasions, your patience would always be greatly appreciated, the manufacturer always works hard to resolve all issues as soon as possible. Customer agrees that the aforementioned circumstances are not grounds for requesting a return or refund.
Our orders shipped with the "Gold Service" in-home delivery and "Platinum Service" (in-home delivery and assembly) are shipped by Manna Home Delivery on Freight trucks, Gold Service cost us an extra $100 paid to the shipper, Platinum Service cost us an extra $150, see the product page for your prices for Gold and Platinum Service. All customers will receive a email with a tracking number and a link to track your shipment on our website as soon as the tracking information is available to be viewed online, you should receive your tracking information email in approximately 4-8 business days after you place your order, if you do not receive this email as soon as you would like then that is because the tracking information is not yet available, if you have a junk mail folder then please check it often because my emails will go directly to your junk mail folder. When you do receive the email, you will then see the scheduled pickup date for your order and you will have estimated delivery dates. Your shipment can be tracked on the shippers website using the tracking number we will email to you.
Most orders shipped with "Rush Delivery" on average are delivered in approximately 7 - 14 business days, CA orders could be delivered sooner. Rush Delivery does not include a in home delivery or assembly.
Most orders shipped with "Gold Service" in-home delivery on average are delivered in approximately 2.5 - 3 weeks, please allow approximately 3 weeks (2 - 4 weeks) for your shipment to arrive, it is also very possible that your order could be delivered sooner than 2.5 weeks and between 3-4 weeks, sometimes orders are delivered in as little as 10 days and every once in a while a order may take up to about 4 weeks, please note we can never guarantee or promise shipping times the day of your order and so any certain shipping time should not be considered expected or promised. Thank you for understanding and thank you for your patience! I'm sorry rush or expedited shipping is not available if you want a in-home delivery. Shipments are usually delivered in 3-8 business days after the shipment is picked up, delivery times vary depending on how far away you are located from the delivery agent and how soon the delivery agent can schedule and make the in-home delivery.
The delivery agent will call you shortly after they receive your shipment to schedule the delivery with you to make sure someone will be home for them to make the delivery. The shipment has to be scheduled with you for delivery, which could add extended time or delay prior to the actual delivery, also some inconvenience for you could happen because you will need to have someone home to receive the shipment, for example if the delivery agent can't schedule the delivery around your work schedule and work times, you may have to take some hours off or a day off of work to be home to accept your delivery. Please consider and remember that the in-home delivery is very convenient and has its large advantages because two delivery men will bring your order inside your home where you need it and you will be very glad you did not have to do all the work they will do for you because of how large and heavy the box is.
The delivery men will not assemble the Treadmills unless Platinum Delivery Service is requested and paid for, the delivery men's job is to delivery your order into your home for you where ever you need it if you choose Gold Service, they do not do any assembly with tools. They will take the large and heavy box up or down two flights of stairs to your room of choice, they will un-package your item and take away all packaging and debris.
Please remember these are much larger and heavier shipments which take much more time than normal smaller UPS or Fedex packages to be processed and arranged for pickup, Handled and Shipped on Freight trucks, and delivered. I apologize if any slow shipping or delivery scheduling issues occur, please understand that freight shippers have many large heavy shipments to ship and deliver in-homes, which can possibly add extended time before delivery. The delivery has to be scheduled with you over the phone for a delivery date and time frame, they are not just dropped off at the curb like most other shippers, many freight shippers don't even deliver to residential addresses without a extra fee. Manna also is not as large of a company and does not have as many locations as shippers such as UPS or FedEx. All of these reasons mentioned above is why Manna will need more time to ship and delivery your order than UPS would need to ship a small item to your door. Thank you for your patience!!
The delivery agent will call you soon after receiving your shipment to schedule and arrange the delivery with you. The shipper will tell you when they can deliver your order, which is usually in 1-4 business days again depending on your distance from their location and how often they deliver to your area and if you can get a delivery time quickly arranged that fits into both your daily schedules.
The delivery agent will not attempt delivery or arrange your delivery until they speak to you on the phone to confirm and schedule the actual delivery date and time frame, so you don't have to worry about the delivery coming without you knowing about it. If you can't be home on the first day they want to make delivery, then they can schedule the delivery for a near future date, if you are planning on going on vacation and you won't be home on or around the estimated delivery dates, don't worry, the delivery agent will call and leave a message on your phone, then they will wait until you call them back to arrange and schedule your delivery, they will not ship back your order, they will wait to hear from you. Most delivery agents do not deliver on the weekends.
Most delivery agents can schedule you for a AM or PM deliver time frame, or of a few hours, you will need to make arrangements to have someone at your home to receive this delivery during the time frame that will hopefully fit well into your daily schedule, for some customers taking off a half day or full day of work may be your only option because you will need to have someone home during the times the delivery agent will give you. Sometimes the delivery agents can only deliver to your area a certain time during the day and so the time frame they can deliver may not be very flexible, they may have the delivery truck routed near or past your area only once that day, most delivery trucks cover a large region of about 40 miles in radius or more in any given day. The delivery companies do request additional charges if you need a delivery for a exact time if you cannot make arrangements to be home during the time frame they can deliver, they consider it a time stop and they charge approximately $50-$75 for time stops.
Please understand that the delivery company is independently owned and operated, and therefore we have no control over the delivery arrangements and scheduling, and we are not responsible for the scheduling of your delivery, if you need assistance please let me know and I will be happy to try and help any way possible, however all I can do is what you can do, which is call the delivery agent and make a request that may or may not be possible to be achieved, I am sure your delivery agent will do everything they possibly can to have your order delivered to you as soon as they can, I apologize for any inconvenience if you do have any shipping or delivery scheduling issues or delays. If customer refuses shipment or cancels the order prior to delivery because of any shipping or delivery issues which are out of our control and we are not responsible for, he/she will be responsible for the actual shipping costs paid to the shipping company to have the product shipped to and from their location. Delays or issues are not impossible to happen, but please don't worry because they normally don't happen. Thank you for understanding.

Assembly Information Below: (More shipping and Delivery Info. above)

The treadmills require additional assembly because they can not be shipped fully assembled, you don't have to build the whole treadmill. The assembly is not too difficult. The console gets attached, the upright posts need bolted to the frame resting on the floor, the handlebars need bolted on, the motor cover needs screwed on, and other small steps are needed. Time involved would be about 20-60 minutes depending on your mechanical assembly experience and skills, and how fast you work at the assembly. If you are mechanically inclined then you should have no problem assembling the treadmills.

If Gold Service is requested, The delivery men will not assemble the treadmills, they are not contracted to do the assembly so please don't expect to get their help with the assembly. The delivery men's job is to deliver your order into your home for you, they do not do any assembly with tools, their delivery instructions say they are supposed to do a in-home delivery which includes taking the large and heavy box up or down two flights of stairs to your room of choice, they will un-package your item and take away all packaging and debris, no use of tools. Our customers are normally always very happy with the delivery men's service.
If "Platinum Service" is requested, The delivery men will assemble the treadmills, this is a optional service that can be added to the Gold Service delivery, it cannot be added to Rush Delivery. Delivery men will completely assemble the equipment, please see the item's description which has more details about this delivery option.
The owners manuals have good directions in them for all our products, and you could also call the service department using the phone number in the owners manual for assistance if needed. I have never been told by any of my customers that they could not do the assembly, and nobody has said that they thought the assembly was too difficult.
All advertised shipping and handling charges are to the 48 continental United States only. Please see the item's description or Contact us for more shipping details for Canada, Alaska and Hawaii customers, email your zip code and product you are interested in for a shipping quote.
We have the lowest prices on all the Fitness Equipment we sell. All our prices have been reduced as much as possible by any seller, click here for more details.
Customer is required to receive product to qualify for a refund of the entire purchase price of the product under our generous in-home "30 day trial offer." Customer understands this return policy is designed to enable the customer to try the product with the understanding that it can be returned for a refund of the purchase price if the product doesn’t meet or exceed their expectations. If customer refuses shipment or cancels the order prior to delivery, he/she will be responsible for the actual shipping costs paid to the shipping company to have the product shipped to and from their location. For all returns to qualify for our generous return policies, customer agrees to contact us within 30 days of receiving product for a return authorization form, prior to returning any merchandise. Customer is responsible for repackaging product in original carton and the return shipping cost, we then can arrange with a shipping company to pick up the product and have it returned to our warehouse. Customer by virtue of ordering from us understands and agrees to the aforementioned policies. These policies have been deemed extremely fair and reasonable, and are approved by Visa, MasterCard, Discover, American Express.